Refund policy

30-Day Return Policy

We want you to feel confident shopping with North Sol Market. You may request a return within 30 days after your order is delivered.

Start a return

Email northsolmarket@gmail.com before sending anything back. Include your order number and the reason for the return. If your return is approved, we will provide the correct return instructions and return address. Items sent back without prior authorization may not be accepted.

Return eligibility

To qualify, an item must be unused, unworn, and in the same condition in which it was received, with its original packaging and accessories. Proof of purchase is required. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Non-returnable items

For health and hygiene reasons, opened or used personal-care, beauty, and grooming products cannot be returned. Final-sale items and gift cards are also non-returnable.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at northsolmarket@gmail.com and include clear photos or video of the item and packaging. We will work with you on a replacement or refund.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or shipped.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.